“Working together on a program for the Royal Australian Navy in which AT Change led and delivered a tranche of work to set up a branch of the Navy, which included the organisational design, and the subsequent development of assurance processes and policies to enable this new branch to undertake management system assurance across the whole of Fleet Command.

AT Change led this from beginning to end, and delivered successful outcomes for the client.”

Project Manager, Defense Seaworthiness Management Systems 

“AT Change were engaged to support the transition of the Office of the Minister for Roads from a manual correspondence system to a digital system. AT Change supported the delivery from start to finish of the Salesforce solution through the people, system and process audit. This enabled the development of training and communications material for staff.

AT Change worked to map the current processes and the ‘to be’ processes, identifying a number of efficiencies that were implemented. This resulted in the successful delivery of the Salesforce system to manage ministerial correspondence digitally.”

TfNSW Program Manager, Customer Feedback Systems (CFS)

“FACS engaged AT Change to lead the change from the existing case management system for the Child Protection Help Line and Domestic Violence Help Line to the Genesys system on a limited budget.

AT Change identified efficiencies within the existing call handling processes, and identified gaps to be addressed with the new system. This was done with diligence as AT Change undertook risk assessments to identify the impacts of these gaps on callers and call handlers leading to the development of processes supported by the system to minimise wait times for callers.

AT Change focus on the use of risk management and data in the development of change management enabled the roll out of a solution on a very tight budget, maximizing our ‘bang for our buck’.”

Director People and Change, Family and Community Service (FACS)   

“AT Change, managed the people impacts when the new state of the art Newcastle Interchange was commissioned.  AT Change provided coaching and support to the leadership team on how to lead their teams through the change.

AT Change developed a customisable Business and Operational Readiness Assurance tool, that enabled the project to demonstrate assurance to the Executive Management Team  of NSW TrainLink that staff and processes were ready for commissioning.  This is now being considered to be used on other projects across the Transformation Directorate at NSW TrainLink.”

Program Manager, Transformation Directorate – NSW TrainLink